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My stay was extremely disappointing. Through the v...

My stay was extremely disappointing. Through the various examples of poor costumer service, I was displeased with how the JW treated me as a guest and customer.

Regardless, I would happily return to this JW because of the way Andre Murry and his leadership team handled my disappointing stay. I expressed to him that I expected my resort experience to follow that of any JW and he fully understood. I feel completely confident that Andre has followed through with his promise to directly address all issues related to my specific stay. He even thanked me for bringing these issues to his attention because he is striving for his resort to live up to the brand reputation of excellence. This unprecedented level of professionalism is the reason I will return to this specific property; moreover, Marriott associates like Andre are the main reason my business and personal travel are loyal to the Marriot brand.

The resort is beautiful and the rooms are extremely spacious with modern and luxury amenities. The physical property lives up to the JW reputation. I hope to return so that I can experience the changes Andre has implemented.

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