J C

Review of L'hotel Island South

Very disappointing. Not a 4 star hotel in many reg...

Very disappointing. Not a 4 star hotel in many regards.

1. Pool is closed til next year (it's 26 degrees at the moment) - this was not stated clearly at the time of booking and it was a big reason why we chose to stay here. Staff is inhospitable and not understanding.. simply offering us a late check out on the last day - not relevant or useful.. That's the best you can do?
2. Unprofessional. Gym staff taking a nap/sleeping on gym equipment at 10:30am whilst people are using the facility. Makes guest feel uncomfortable
3. Room requires maintenance. Upon check-in i found the door light (sensor operated) just turning on and off every 20 seconds by itself.. they sent a maintenance man up which simply told me he will turn it off and he even said it's a common issue. If so please attend to these issues before housing guests in these rooms.

4. Front desk's language (English) skills are minimal.

5. Internet is slow!!!

The only upside is the large size of these rooms. Also house keeping does a great job. Friendly greetings from the house keeper and she keeps the room very clean.