gabriel pina Review of Toyota of Hackensack
Worst car dealer ship my husband and myself have e...
Worst car dealer ship my husband and myself have ever went to. We called and scheduled an appointment to look at a truck to only drive an hour to get to there and be told there was a deposit put down on it earlier in the day over the phone by an out of state buyer. When I asked you don t call to notify people that it was already purchased/ down payment I was advised no. I asked well why were we even allowed to make an appointment to test drive the car etc. I got the answer well you spoke with someone who does sales outside the office and they don t get notified for 24 hours. Ummm what? How is this even the proper way to do business? Create an email group for these outside sales people and send out 1 email to them hey such and such car has a down payment so you know not to schedule test drives. Simple as that, not only that but when a deposit is put down isn t it supposed to be logged for their inventory right away so other staff know? Like not even a phone call just to say it was sold. We had an appointment, our information was taken down for a reason. This dealer ship has no communication between staff, they are rude and treat you like your just a random person they don t care about. Not to mention I am a nurse and showed up in my scrubs (clean of course) just to be treated like that and advised well that how are business works. Whelp thanks for support of essential workers and being decent business people much less human beings.
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