Matthew Hickey Review of Piedmont Medical Center
This is a long one, but worth a read. If you have...
This is a long one, but worth a read. If you have options for ANYWHERE but here you should take them.
I have never seen a more disorganized, to the point of dangerous to patients, hospital in my life which is impressive considering I was an EMT and a significant number of my family members are medical professionals in various rolls at several major hospitals and other medical facilities.
I came to the facility via ambulance late night exhibiting symptoms of severe dehydration, waited for an hour upon arrival to see anyone. Got into a room, met the doctor, who did NO EXAM. Was given a chest x-ray and a CT scan, and a blood panel was collected. 3 liters of fluids were then administered, the bags ran dry and symptoms returned almost immediately, my family flagged down a nurse who said she would get a doctor. 2 hours went by, the same nurse returned and said I was being discharged with a zofran prescription for nausea that I wasn't experiencing. I asked again for the doctor because cramping was returning. Her response was "What do you want me to do about it, this is the doctors order."
I got halfway home and lost muscular control of my hands an feet again and began to feel light headed. Returned to the hospital and my arms and legs again were seized. A second doctor (the only decent doctor I saw) came in and did an initial exam and more blood work to confirm the "concerning" findings of the initial blood work. Added a magnesium drip and another 500mL IV. When the results of the blood work came back I was admitted immediately. This was around 5am.
Day 1, Monday, meals came on schedule, no shower available because there was no curtain. Blood work was collected again. A prescription for potassium, calcium (tums), and fluids was given. An additional magnesium bag was given. Vitals were taken every other hour or so during the day. Dinner was served, dinner plates and such were collected, vitals were taken one more time, I saw no doctor all day. After dinner service, the night nurse checked in and introduced himself. I did not see a medical professional again until phlebotomy showed up in the morning. No more vital checks, no IV check, still no shower curtain.
Day 2, blood work collected again, before meds. Vitals taken around 10am, about the same time meds were delivered, vitals taken again every other hour or so till dinner. Met with a doctor who requested a vitamin D test after lunch, and the issue was found, a vitamin D deficiency so vitamin D pills added to prescription regime. Also first time seeing a doctor in 2 days. Got the okay to take a shower around 2pm, IV was unhooked. Shower curtain was delivered at 7pm after several requests. nurse shift changed, was informed that there was no script for the IV so no need to hook it back up. I asked why I was still there if they weren't going to be doing anything. No answer. Again another night of no vitals.
Day 3, another blood panel, more meds, still no IV. Day shift nurse came in around 8:30 I asked about the IV and she was visibly startled and hooked it back up at a higher rate. Doctor came in reviewed blood work asked how the IV was doing, and was SHOCKED that I hadn't been connected all night. He said the electrolytes were still off, one more night in the hospital. At this point I requested a meeting with administration. Basically I was being kept for observation but no one was observing anything. Again, IV ran dry and was disconnected so I could shower, again it was never refilled or hooked back up. Another night of no check ins, no meds, generally no care whatsoever.
Day 4, nurse again showed up and frazzled hooked up another IV. The charge nurse came in to review the file for discharge and noticed that another component wasn't right. At this point 4 different docs, and two managers had missed it. I met with three department managers from 10 to around noon, and a hospitalist around 1pm and was discharged.
Set up an appointment with my primary care, she reviewed the files and it was a TRAINWRECK. Care was abysmal and not correct from the start.
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