jeena setlock

Review of Matt Helfrich, O.D.

Received my first pair of contacts back in Feb 201...

Received my first pair of contacts back in Feb 2017. I decided to buy a year supply of boxed contacts ONLY because one of the secretaries specifically stated I can return them ANY time as long as they are unopened. I remember her stating this since I asked her for reassurance so I am not spending $100 on contacts that are uncomfortable, due to this being my first contact purchase. To make a long story shortened, I was unable to return the contacts and could not exchange for any free trials or a diff type. The communication between the doctor-patient-employees is horrible. Poor customer service. I have my BSN and am an RN, and this is not how doc-pt communication should be. I walked out of there with 3 boxes or $50 worth of crappy contacts that felt like cardboard in my eyes, while not even talking with the owner/doc (he wanted $50 to talk to me, and the one lady said she would bump it down two dollars, so 48$ lol ok), and not receiving trial contacts which is what I wanted. It's very frustrating, the docs are laissez faire when he knows HIS patient is unhappy with the purchase/service from him, and they send the secretaries out to be the messenger and they don't do anything. Will be going to a different eye doc so I can see which contacts are most comfy for me.

..update: Turns out they sold me contacts that the manufacturer discontinued the first of the year so they can get off their hands lol. "Vertex Sphere"...