Where to begin. $400 to even have the power turned...

Where to begin. $400 to even have the power turned on, ok that's fine because I have no choice. The highest bills I have ever seen always over $200 again that's fine because I have no choice. Over a year using them and I've never been late or missed a payment. I pay online one time, and i get a confirmation number. Bills payed right? No, with no warning, no email, no phone call the power is cut. Why? Because the payment didn't go through, apparently my fault also. It took 2 phone calls, which the first customer service guy was extremely rude and snarky making me feel like a low life and the second a female had absolutely no customer service skills, to get the power back on and no one could explain why when it's done remotely at the company. On top of all this there is a Late fee because they didn't except my payment. So excuse me PWC but you have have the worst customer service/service I have ever had the displeasure of using. To bad there isn't any other option!