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Review of the Library: a Coffeehouse

I used to be a regular, and when I was my review w...

I used to be a regular, and when I was my review was 5 stars. It has since changed just from the owner's carelessness. My friend ordered a drink on a night they were particularly empty. About 10 minutes went by and there was no drink at the pickup. She politely reminded him to make the drink she had already paid for and he just said "oh! Okay!" Another 10 minutes go by and still no drink. She repeated this about 3 more times before we realized that he just wasn't going to make the drink and we ended up leaving. He robbed her of about $5 and I'll not be returning to an old favorite.

I just don't understand how you can see a regular and forget to make their drink after they've told you 5 different times.