Jennifer Mills

Review of Sparrsh Spa

Honestly, I am not one to write reviews on places ...

Honestly, I am not one to write reviews on places due to the fact of working in the restaurant industry in the past for years, but Sparrsh left me so angry that I have to say something. I booked a massage for my boyfriends birthday- the receptionist took down my information and my credit card information to hold the place of the appointment. When we showed up and waited 15 minutes for the receptionist to show up at the front desk, she said they had no one in the system by our names. I showed her the time, duration of call and phone number that I called just the day before and she only started at me and said "that never happens". She then proceeded to tell me that they were booked up until three hours after our scheduled appointment and that we could come back then. No apology and no effort to make up for the fact that they had messed up and we had driven 30 minutes from Charlotte to get to the spa. I told her we couldn't wait that long and she said there was just nothing that they could do and told me to "have a nice day". Worst customer service I have ever encountered and I left feeling like it was my fault when the mistake was on Sparrsh's end. Will never return.