We decided not to go with Eden Crest, and here's w...

We decided not to go with Eden Crest, and here's why. Living 4 hours away from Pigeon Forge, I used the chat function online to ask about some of their condo lodges (Cypress and Hemlock). I asked if they could email me floor plans for the condos so we could figure out if they would work for our large family reunion. Nikki said no, they did not have any floor plans for those condos. No way around it, I made a trip all the way there to see the condos for myself. When I walked in the door, Nikki handed me some papers about the lodges...including FLOOR PLANS. I was so upset about having made the trip for nothing, but I let the manager take me to see them anyway. I asked him why I was told they didn't have floor plans. He said "Oh, I don't know why she said that" and that was it. The one condo he was able to show me had not been cleaned from the previous renters, but I could tell it wasn't a well-maintained place. He didn't have access to all parts of the lodge, so he couldn't show me everything anyway. I told him I was very unhappy to have made an 8-hour round trip for nothing. We will not consider Eden Crest for our family in the future.