Although The Grace is in a great location and has ...

Although The Grace is in a great location and has an amazing exterior our experience wasn't a good one unfortunately.

We booked a Premium Family Room 3 months prior to our stay, which clearly states on the website one king-sized bed and two single beds. Upon a late arrival due to a flight delay they gave us a room with a king and one single. When we phoned reception they told us it would be an extra $60 for the single bed to be delivered and that was it. We didn't opt for this because we knew it wasn't right, also too tired to investigate the wording in our booking. After the call we discovered for ourselves the couch was a pull out, so one of us had to sleep on it with bathrobes and towels for blankets.

The central heating also has a temperature control panel in the room which doesn't work leaving the room cold which didn't improve things either.

Felt like a very expensive camping trip.