Heather Borman

Review of Grand Hyatt Melbourne

Beautiful hotel, room is great, but Maddy at the f...

Beautiful hotel, room is great, but Maddy at the front desk was spectacular. She was so kind and helpful with information about the best places to go in the city, how to get around, and what's going on in town. Could not have asked for a more friendly or helpful check in experience. And I'm pretty pick and critical when it comes to these things, I'm not easily impressed. In a day an age when the art of customer service seems to be a lost one, I wanted to make sure an recognize Maddy for rising above and making a difference, so thanks!