We just had a week down there over Christmas and d...

We just had a week down there over Christmas and do not think the hotel lives up to their 4 stars, it is rather a 2 1/2 star, the cleaning was mostly aimed at the main building, the living room and the rest of the surroundings looked like a make-up corpse with patch solutions everywhere.
We were woken up in the middle of the night by an alarm which they explained away that it was a mistake but we heard from other employees that they occasionally tested their alarms which sounded reasonably plausible as it was 3 times in the week we were bothered by it.
The pool was not heated and the staff employed to activate and create atmosphere were too few.
Service on Christmas Eve was rude and claimed we had not paid and when we then found an extra bill of 2000 which the hotel receptionist could not just explain where it came from and eventually had to cancel it.
When we then wanted to try their fish restaurant at the hotel, we could choose between 3 fish, 2 kinds of shrimp, 1 squirt, and the staff could not explain how they would cook it, but that we would like to come up with suggestions for the same, we thanked so nicely no thanks which made the waiter angry and he chose to overfuse us in his own language.
All in all, we will not be coming to this hotel again