Jodi E. Skorupski

Review of Hyatt Lost Pines

We just got back from a 3 night stay at Lost Pines...

We just got back from a 3 night stay at Lost Pines and we had a great time. The hotel itself and its surroundings are absolutely beautiful! My favorite thing about the hotel was its staff. Every single person there was friendly and helpful from the moment we arrived to the moment we left. I never once heard any staff discussing when their next break was, more interested in talking to each other than helping me, or on their cell phones, as is what normally passes for "customer service" these days. That part of the experience blew me away.
Unfortunately it rained 3.5 out of the 4 days we were there. The staff did a great job of organizing activities that our kids and we as a family could do inside but we couldn't ignore the fact that the hotel's best attractions are all outdoors. I probably wouldn't go back during a rainy time unless they install an indoor pool because the fact is you're paying full price but not getting the full experience. That being said, we will definitely go again, just probably during the summer, not spring.
I do recommend getting the bed & breakfast plan since breakfast for a family of 4 can easily be $50.