Watch out for outrageous hidden fees!

Watch out for outrageous hidden fees!
We rented a car here for the holidays to visit family. We were offered a toll tag for a price of over $20 per day. Knowing we would not accrue that much in tolls we declined. We would just pay the tolls ourselves. We were never given the opportunity.

We received a letter a few days after returning the car that toll fees were paid on our behalf. The tolls totalled $11 for taking a toll road twice yet we were being charged $101 dollars on the bill. They wanted $90 in "administrative fees". I do not understand how they can justify this outrageous fee. This is something they should make customers aware of at the counter, not just in small print on their rental agreement. Also, the rental agreement is deceptive because it says a $15 fee per use of the toll road. That is not true. There is a fee per distance and they charge $15 every single time that fee is assessed even though they are sent one bill and only have to pay it once. Totally outrageous.

Customer service said they would look into it. It took them a little over a week to get back to us and in that time they sent our bill to collections, less than two weeks from the return of the rental! They did reduce the fee to $30 but I still feel that is too much, especially with the waste of time it took me to get it reduced. I don't want to do business with company's like this so I will not be renting from them in the future. I suggest you read the rental contract carefully if you use them.