CarlosAndMichel Alvarado

Review of Rio Suites Hotel

Dirty, matress ripped in pullout and found gummy b...

Dirty, matress ripped in pullout and found gummy bear stuck on mattress. Had to call to complain. Room service was nice but they could not offer us another room with a pullout. He did offer extra towels and bedding. Bathroom disgusting and room smells. Room is roomy but unfortunately we will never stay here again. Definitely not like the pictures. Very dated place need TLC. Took them over an hour to bring our luggage up. Friendly staff but unfortunately nice doesn't cut it. Sorry Rio we give you 2 stars.