Larry Hebdon

Review of Lindsey Chevrolet

Update: The sales manager, DJ, called me the foll...

Update: The sales manager, DJ, called me the following day to inquire why I had not purchased the truck. I explained to him what happened. He asked me to give him some time to see why the figures changed. He called me back a short time later and explained the GSM had not informed the assistant GSM he had approved the deal. DJ asked me back to the dealership one more time and the USAA price and the amount for my trade would be honored. Reluctantly, I agreed to meet with them one last time. DJ was a man of his word. When we arrived, the paperwork was ready and figures where correct. I would give the dealership five star based on Vincent and DJ in sales, but I only gave it 4 due to the multiple trips I had to make due to communication between th GSMs. If you are looking for a vehicle, i would recommend speaking with Vincent.

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Buyer beware and watch the figures closly The sales team here are really good, especially Vincent. However, there is alot to be desired when it comes to their general sales managers. My wife and I went here to look at a new truck. Vincent helped us find one that met our needs and wants. Being a USAA member, I asked if the dealership honored the USAA auto buying program price. They said they would.

Unfortunately, we could not come to an agreement on my trade, 1st offer $3k and 2nd offer $5k, I wanted $6k

I received a phone call from Vincent a couple days later asking if I could come back in because he could get more for my trade. However, when I arrived, there was a price different, and higher, then the USAA price was shown and the trade offer was dropped to $4500. Again, not being able to come to an agreement, I left.

A couple days later, I received a call from one of the GSM. I don't know if it was an act but he appeared to be confused why a deal had not been reached when the price disagreement was only $1500 on $56k vehicle. The GSM stated it would not be a problem to overcome the $1500 gap. I agreed to meet with dealership again if they could assure me the USAA price and the $6k for my trade. Again, I was told it would not be a problem.

However, again when I arrived a price different then then USAA price was being used. It was lower than before, and actually lower then the USAA price. Unfortunately, the trade value was still at $4500 which was still approximately $700 more than what was agreed to during the last phone. The GSM on duty would not budge. So, the deal was lost over $700 and a person breaking their word.
Very disappointed and again pay close attention to the figures on the deal if you shop with them,