Let me just start by saying if you are looking for...

Let me just start by saying if you are looking for a resort/hotel experience or you have kids and are in need of guided activities, this is the place for you. They have "daily" guided hikes and crafts, as well as bike rentals, horse riding, canoes/kayaks etc. If not, I would consider other options along Gunflint Trail.

This was not our first visit to the Gunflint Trail, due to many of the other lodges being closed for April, we decided to give this one a try since we love Gunflint Lake so much. The grounds were nice enough (very icy on pathways), cabins were ok, and the location was beautiful. Our issue was with the staff. When we arrived there were no keys available for our cabin, the front desk assured us they would find a set of keys and give them to us the next day, when we returned to the front desk the new staff had no idea we did not have keys and instead gave us a master key and rudely told us "do not lose this" instead of just finding the guest keys. When we went into our cabin, the bed sheets were dirty and looked like they had not been changed after the previous guest. Since we arrived in the evening we waited until the next day and slept on our own blankets instead. Once we advised the front desk they changed the sheets right away, and apologized for housekeeping. We had to make many other trips to the front desk for replacement items in the cabin, housekeeping never once visited our cabin during our 3 day visit. The kitchen staff and owners were very nice, however the front desk and management, were rude, uniformed, and very inhospitable. Their posted hours are not followed, and one night we went to the lodge around 7:30pm ("open until 10") to find the doors locked and the staff sitting inside ignoring us. They advertise all the rental options for bikes, snow shoes and other items but when we tried to rent them, the front desk informed us they do not have time to help us because they had so many checkouts and we were the only people staying that night. You would think if you only have 1 cabin booked your staff could take the time to interact with them. There were a million other issues with the staff here and they really ruined our time. My advice if you do decide to stay here is that the less time you spend with the staff, the better time you will have.

In regards to the cancellation policy, 30 days non refundable is insane. There are smaller lodges along the trail with no cancellation policy, and no deposit needed. I would not recommend this lodge.