Ashley Do

Review of Ramada Inn & Suites Downtown V...

Staff including the manager was very dismissive an...

Staff including the manager was very dismissive and combative when we told them our phone charger was missing from our room after room cleaning. We called down 3 times and each time we were told that they would call us right back. We waited 20 minutes each time we called and ended up missing our dinner reservations. When we walked up to the front desk after dinner - the manager was extremely combative and rude. Instead of yelling at your guests - please try to calmly find a resolution. Asking if "that was the only thing stolen?" is not the appropriate way of approaching this situation. The point is that something was missing from our room and none of the staff at this Ramada were helpful including management. Needless to say this left a sour taste.