I visited Park Place Lexus with my wife and daught...

I visited Park Place Lexus with my wife and daughter on a Saturday afternoon, Aug 23 to look at and hopefully test drive a GS F. We walked up to the front desk and the two ladies at the reception desk greeted us with a smile and a great attitude. I let them know that we were there to look at a GS F. There were two salesmen right at the desk beside them and neither one of them moved, volunteered to help, or offered assistance of any kind. They seemed really hesitant to help. They stood there talking to each other. One of the ladies asked if one of them could assist us and then one of them (Carl) then decided to assist. After looking into the status of the 1 GS F on the lot, Carl informed us that it was being sold, but there was another one that was supposed to be transferred to this location on Monday. We were told that we would get a call on Monday to set up a time to come look at it and test drive. Never received a call! I went online to Park Place's website to inquire about availability and received a response the same day from Gabriel asking if we had test driven one yet. I responded to Gabriel and let him know that we visited Park Place on Saturday but the GS F was being sold so we could not test drive it. I let him know what colors we were looking for and asked if one could be delivered. Gabriel said he didn't realize we visited already and would forward my email and request to Carl. On Tuesday, Aug 25 I received an email from Abbey following up on my online request to Gabriel. I responded and let Abbey know that I could be contacted by phone, text, or email and that I had not been contacted by Carl yet. Abbey responded that Gabriel was looking forward to working on this for me. I sent Abbey my contact number and didn't hear from Gabriel or Carl on Tuesday or Wednesday. On Thursday, I then received another follow up email from Abbey asking if anyone was in touch with me yet. I let her know that I had not heard from ANYONE yet and at that rate I would be purchasing my next vehicle from Sewell's Lexus. Abbey informed me that she would let her manager know about this, but at this point I really didn't care to deal with anyone that didn't follow through from the beginning. Guess what, never received a call on Thursday either. On Friday my wife received a call and text with pictures of the GS F saying it had arrived that same day. Would have been great to know earlier in the week, like Monday, Tuesday, Wednesday, or even Thursday that the car wasn't there yet. I still NEVER received an answer to whether a car could be ordered/delivered for me. I asked was there an option to have one built and the answer I received was, "the last two cars that I ordered took 4-5 months. However, I don't think we can order a GS because this is the last year of production". This response showed me JUST how much I meant as a customer. He didn't bother to actually find out, but told me what he thought and at the same time telling me how long it took for a previous order to arrive. Who's purchasing this car, me or you?? Never bothered to ask if I minded waiting 4 -5 months or anything. I don't know if the lack of support here was because of my Veteran status, me being a little younger.....or maybe just because I'm black! Maybe someone there has that answer. I contacted Sewell's Lexus on Friday Aug 28 and within 5 minutes I was told that they found 3 of the vehicles in the colors I was looking for. My wife and I walked into Sewell's on Saturday Aug 29 and walked out as new owners of a 2020 GS F and guess what, they're having it delivered from somewhere else (like I was asking Park Place to do).
Now THIS was the service I was looking for and deserved!! Thanks for pointing me in the RIGHT direction!