We were there to celebrate our wedding anniversary...

We were there to celebrate our wedding anniversary and booked 3 rooms. While booking and also upon arrival, we had informed the FOM. But he said this occasion is no more celebrated and indeed no special arrangement were made. We were really disappointed. Moreover our parents had to change their room almost at mid night due to rat in the room. There was also mosquitoes in the room, the ceiling fan was not working, no shower gel while using the bath tub and very poor wifi connection. On Friday afternoon (around 16hrs), there was no staff in kids club. Saturday morning, though the hotel was almost fully booked and lots of children around, there was only 1staff in kids club which did not seem safe to leave children there. However the Ferney restaurant service was excellent with good food, welcoming waiters, F&B manager constantly checking the table and special thanks to Chef Kevin. Otherwise overall very disappointed!