They lost my rental!

They lost my rental!

I came from out of town to rent a sousaphone for a 3-day festival. I know sousaphones are not a common rental instrument, so I emailed months in advance, and called 3 times to confirm that they would have it for me.

I arrive in Toronto and come to pick up the horn and its not there! I was counting on L&M and they let me down.