Sim Brar

Review of Sterling Homes Edmonton

We have bought house with Sterling homes last year...

We have bought house with Sterling homes last year in Tamarack Common. It was good in beginning and almost until last year. There are several problems in new home but they were good at their job and fixed it on timely manner when Tyler was maintenance manager. Since day 1 we had issues with paint and range hood and they promised us to get new paint and current paint is really cheap and you can see overlapping of paint layers. Paint get chipped off real easy even by the touch of a pinch and leaves stains easily. We complained about it several times but we have been assured that they will fix it until they hired new manager Pat Buhat. Now he is saying that we will don't get new paint and all the issues has been noted at the time of annual inspection still not fixed. We have left 100's of voicemails but still no response. So finally we have sent them official email today.

Also, landscaping gift certificate issued by Sterling homes at the time of purchasing a house for Handsfree Landscaping was a nuisance. We have been trying to get a hold of them since last year but everytime they come up with silly excuse or just simply ignored us for months. And same happening this year so far, they even mentioned in our last phone conversation that Sterling homes told them not to do it yet but we were waiting for them to come and start as they told us over the phone in the second last phone conversation. So basically they are just making fool of prepaid customers. They can't even remember what they have said last time. We are the only house left without landscaping in our neighborhood. And now it seems like a fraud to me. They are not even serious about their existing customer. Once we talked to Sterling homes landscaping department. And i was talking to this lady (don't remember her name), she was just simply unprofessional and rude at the same time. Same excuses made by landscaping company. Sometimes i wonder how come just these guys have so much trouble with weather for almost 2 years but all our neighbors and our community is able to get their landscaping done.