Their phone lines are NEVER open - you can call th...

Their phone lines are NEVER open - you can call them 50 times at varying points in the day during opening hours and you ll get the same voicemail (we re receiving loads of calls etc - this is false because no one ever gets through).

When you do EVENTUALLY leave a voicemail they never get back to you and you re left with emailing them and HOPING they ll reply within 2 weeks.

When they do eventually get back to you, they ll say that they ll send a confirmation email but that never happens! I had to email twice to get a confirmation . It s truly the most frustrating thing I ve had to deal with.

I mean, it s a joke. This company REALLY needs to fix up their communication because frankly I get more of a response from my dog.