Firstly, the property we toured (in Spring East) w...

Firstly, the property we toured (in Spring East) was a little dirty - but I will give this one to them because they still had tenants living there when we toured (unbeknownst to us, they were present on the day that we scheduled to tour.. and we were not told that they would be present.. We got there before the agent and were very confused as to what was going on. The current tenants were foreign and did not say much accept: "are you touring the house?") Also during our tour, my boyfriend opened a closet door, only to have it fall off the hinges.. the agent just chuckled and said "oh dear" to which my boyfriend looked at her kind of funny and said will this be fixed before move in? She responded "oh of course!" Upon finishing our walk through with the agent, Ann, I asked if the owner was allowing dogs and if there were any weight limits. I wanted to verify this was okay with the owner prior to spend $100 on application fees. I was VERY upfront about how much our dog weighed (about 55lbs.) She said that she would double check when she returned to the office. She called us later that day and said that dogs were permissible at this location. I again asked if the owner of the property had any weight restrictions, to which she replied that there was no issue with the weight of our pet. So, we went ahead and applied later that evening. We received a call the next day saying our application was perfect and that they had conferred with the owner and that he was ready to rent to us, until they said that "after telling the owner that we have a 55lb dog, he said that he would no longer accept us as tenants, because he did not want a dog over 35lbs maximum".. SO of course, the agent did NOT follow up with the owner before telling us "oh no, the weight is not an issue at all."
The following day, we toured another condo. This time, Catherine helped us. After touring this condo, we began talking about the previous location. Catherine told us that she thought it was sort of odd and surprising that the owner "all of a sudden" decided to put up a max weight limit. She confirmed to me that Ann did not verify the weight limit with the owner before calling us back. She said she would talk to the owner of the home in Season's Trace on Monday and see if he would reconsider us and our dog. We also told her that if it made the owner feel better, we would be more than willing to sign something saying that we would be responsible to any (unlikely) damages caused by our dog, and in that case we would be liable to replace/fix any damages. I emailed her on Tuesday after not hearing from her, just to follow up. I have yet to hear back from her and it is now Friday.
In conclusion, don't waste your money. Use another property management team. I do NOT care if it was "as much of a surprise to them as it was to us" about the pet weight limit, WHEN I ASK YOU TO VERIFY WITH THE OWNER BEFORE I SPEND MY MONEY ON FEES, YOU BETTER VERIFY WITH THE OWNER! ABSOLUTELY UNACCEPTABLE AND LAZY ON THEIR PART. They did say that our application & fees are good for 60 days and that they have new postings every 1st of the month.. but honestly at this point the thousands of reviews and horrible communication we have received from them to this point have turned us off of ever wanting to rent a property managed by them. So, thanks for nothing but costing us $100 for an application we never would have even submitted had the CORRECT information been passed along to us.