Very disappointing...a block of rooms were reserve...

Very disappointing...a block of rooms were reserved for my son's hockey team playing in a tournament. Here is why we were so disappointed:
The Room: not very clean (a used towel was still on the floor next to the bed)
The View: We looked at a wall...truly! A wall, but if you stood close enough to the window you could get a glimpse of the parking lot.
The Pool: Don't let the pictures deceive you...it's tiny, and doesn't seem to be well kept.
The Front Desk Employees: Aside from one woman who was very accommodating, others were quite unfriendly, almost to the point of being rude. I noticed that there were far cheaper prices online (by almost $75/night). When I called to inquire why our rooms were so much more expensive ($134/night), I was told it's because the rooms we had booked were conjoined. However, when we went there, other hockey players had connecting rooms, and were paying far less. We were told it was because they were not part of the block of rooms. When we asked to change where we were in the hotel, they said we'd still have to pay the same price regardless.
The Food: terrible! The "all you can eat breakfast buffet" consisted of runny scrambled eggs, burnt bacon, under-cooked hash browns, and a waffle maker where the batter had been left out too long that it was crusty. If you have dinner, go out (there are tons of restaurants near there). The menu they provide in the hotel room does not reflect what they offer in the actual restaurant. My daughter wanted salmon. We were told she would have to have it in the room in order to get it. That makes no sense!

The only good thing about this place is that my son's hockey team was there, and he was able to play between games, and it's the only reason we would go back.