Having to go to the 25th floor lobby to get to my ...

Having to go to the 25th floor lobby to get to my 19th floor room is annoying. Stayed in a handicap accessible room which has a light/alarm button that looks like a doorbell to drunk men who don't know that this isn't their room. That is a terrifying way to wake up at 2:30am and the manager still has not gotten back to us. Location is lovely, convenient to walk to bars and restaurants. Room is clean and comfortable. Just wish that management would follow up with us since they took our number and said they would.