Kayla Valles

Review of RESSCO

had signed my lease for SEPT 19th, paid holding fe...

had signed my lease for SEPT 19th, paid holding fee and security deposit. was called a week later to be told we can t move in because of City of Lansing inspections, ok totally understandable.... was told my Taylor in Autumn Ridges office that I could move in the 25th and they would drop my move in costs by $322. I thought wow, how nice. Got closer to the 25th so I CALLED just to see if I was still good to move in considering I had BWL/ CONSUMERS/ AND UHAUL all set up again ready to be moved in. Was told by Rose that they don t have any information and I can t move in and and that they will contact me if they know something... another week goes by after me continuously contacting them only for them to become frustrated with me. I called Ressco the first time and was told that as long as I didn t move in I could get a refund on what I paid, green called Ressco again for them to tell me they have no record of me calling the first time, saying they will put me in contact with Allison the regional manager. I have yet to hear from her.... the lack of communication is beyond disappointing and I was told that they were under the impression that I wanted a refund and to cancel my lease... I told them that wasn t the case and I was inquiring about the process of cancelling if that s what I ended up having to do, I was told by Janeen the property manager that she will just cancel my lease and have the refund forms sent to me, I also asked if this is something I have to sign off on and she told me no since they can t move anyone in and the best part is my friend called to see if they had any townhomes available AFTER EVERYTHING and she was told they have some available mid October. Do not rent from here if you plan on moving in and want to have your move in date pended out with no answers, no communication, no accommodation for the delays and bad attitude, if you re into that kind of thing then by all means contact them ;)