My experience with Pugi wasn t great. When it came...

My experience with Pugi wasn t great. When it came to work with their finance team to see what loan they would offer me, they were not honest. I am someone with excellent credit score and they wanted to give me an interest rate that is absurd for someone with good credit. When I would ask them for my interest rate on the loan, they would not give me the number. They like to play games and play with your numbers on payments.

I d suggest take your business to another Volkswagen dealership.

Edit Update:
I originally gave this dealership a 1 star due to poor service but a day later, we received a phone call from the dealership manager wanting to turn our experience into a positive one. It was a great experience to hear him ask what he can do to help and he took his customer service above and beyond. He was honest with us and helped us get the fair price we wanted since the beginning.

It really does show that not everyone is the same in that dealership. Some employees really are there wanting to help you make the right purchase and have a positive experience.