Bought an iphone 7 and in the first two hours it b...

Bought an iphone 7 and in the first two hours it broke. The pixels on the screen were flashing green and then it shut off forever. Not having a phone for a day while I get another one was not the biggest problem though. The big problem was that my icloud got corrupted and I lost half of my pictures and videos. The team at this office spent hours on the line with me and then suspended my icloud for a week to look into the problem and try to "restructure" the data. All they managed to do after the week was bring back four crappy photos I deleted. I lost most of my videos from my semester study abroad trip I just got back from, so that sucks. I really hope this doesn't happen to anyone else. I used to think Apple was the high quality phone provider, but my mind is changing. The apple store I bought the phone from said this was not the first case this happened to someone. In the end I did not get an apology and I asked the manager of that apple store if she could give me a discount for this super crappy product that erased part of my icloud, but I never got anything so I still paid the full $800. They even messed up the exchanging of my phone after it went defective because I recycled my old phone 5s. The extra taxes that were originally deducted from my recycled phone being considered a "coupon" value towards my purchase but it could only be considered a "gift card" when they swapped out my defective phone, thus more money to pay when Apple messes up.

I will say the people I talked to on the phone here all seemed nice.