i recently stayed at the Hyatt recency in downtown...

i recently stayed at the Hyatt recency in downtown dallas from Sept 6th till sept 10th. I would like to first state that for a 4.5 star hotel I was very very disappointed with the service that was provided to me. Besides the non working Wi-Fi and my room being right above a train station my last night's stay was an experienced I never received in my life not even from a 2 star hotel. On Monday September 9th I left my hotel room at around 730 pm and returned to my room at 11pm to find my room inaccessible after going to the front desk three times it was determined something was wrong with the door. An engineer had to be dispatched along with security who was also unable to access the room. After numerous times and attempts I was told by the manager on duty Jonathon that I won't be able to get inti my room until the morning. I was also told that being I booked through a third party site there was nothing that could be done which I feel is unfair inconsiderate as I am a customer of your hotel .I wad told this at 3 am. I was put into a different room without my belongs wallet unable to pack unable to sleep. It was very upsetting that there was no other solutions for this problem especially for a 4.5 star hotel . I was unable to sleep and finally at 651 am I was able to gain access to my room. I had to go pack and head to the Airport. I am from New York and my trip to Dallas was suppose to be a memorable one and it was turned into a miserable one. I would like to be contacted regarding these matters and also addressed