Lynn Gao

Review of Emerald Pointe Resort Conferen...

The management of the hotel was chaotic. When we c...

The management of the hotel was chaotic. When we checked in, the hotel told us that the same room exceeded the reservation. At last, it made us wait for more than two hours and temporarily arranged a room for decoration. There was only one sofa in the living room and one desk lamp. The walls were damaged and the furniture was covered with dust. I can't believe it's a room for 300 dollars a night. We didn't ask them to clean the room every day. When we called and said we needed to change the towel, we called twice and no one came. Is this Sheraton Hotel?