Mike Scanlon

Review of Motorcars Honda

When I bought my CRV a few years ago, my choice of...

When I bought my CRV a few years ago, my choice of dealership was largely based on my expectations for the service department. I put a lot of miles on my vehicles and depend upon their reliability and good service. I was intrigued by the reputation of Motorcars Honda's service department and its incredibly convenient service hours. I am glad to report that my expectations have been more than met, and where I buy my next vehicle is an easy decision thanks to the Motorcars service department.

My most recent service experience was exemplary. The first hot spell led me to discover my air conditioner was malfunctioning. Georgiann Perno, who has provided me with excellent customer service on many previous occasions, handled my service appointment swiftly and expertly on a busy Saturday afternoon. Fully expecting that my repair would not be completed in the short period I had available that afternoon, I was not surprised to learn that a part had to be obtained to complete the repair. Georgiann, on her own initiative, arranged the use of a car for me for the remainder of the weekend.

Unfortunately, on the way home a hole in the street caused a puncture in the sidewall of a tire on the car I was given. On Sunday morning, I returned to Motorcars and said I would take responsibility for replacing that tire. Stephanie Talbot, the service advisor on duty that morning, made sure a replacement tire was in stock and then informed me that because I have been such a good customer, I would not have to pay for the cost of the tire, only for the balancing if I thought that was fair. More than fair, I'd say! Stephanie had the tire replaced and me on my way in what must have been record time.

My air conditioner repair was completed on time and at the estimate I had been given.
Thanks to Georgiann, Stephanie and Motorcars Honda for another example of great customer service.