Yishan Dong

Review of Tower Bridal Gallery

My consultant Kassandra was good, but I felt very ...

My consultant Kassandra was good, but I felt very rushed toward the end when I had to place the order. The purshaser/front desk (or however you call her), I don't know her name, but she sucked!!!! NO customer service whatsoever!! She took the wrong measurement, she missed the notes that consultant had put in my paper work - TWICE! so make sure you remind them of additional notes if your consultant has made any. After that, another girl helped me because I wasn't confident about her initial measurement, that girl was nicer, but the first girl was still poking her and making comments and giving attitude! They even messed up the price, so make sure you double check the price if your dress is on sale! I was on the edge of saying "I don't need your attitude!" but she stopped commenting. I feel like The Bridal Gallery is that kind of place which would try so hard to get your business but wouldn't care anymore after you've placed your order. The two-star is only for the consultant and the selection of their dress. The Purchaser/Front desk sucked!!! so bad!