Michael Glover

Review of Embassy Suites Williamsburg

We booked this hotel for our 5 year anniversary we...

We booked this hotel for our 5 year anniversary weekend.

Saying we were disappointed is probably the understatement of the year. Anything/everything that could go wrong did. The Hotel was under renovations and we had no idea! The Bar was closed so the put two kegs on a luggage cart and said Happy Hour! The thermostat in the "Newly Renovated" room they put us in was broke. 2-1/2 hours later still not fixed but they did move us too another room...that just happened to smell like an ASHTRAY.

Upon check out, the manager on duty did offer $50.00 off our bill. But honestly, after all of this, I felt like they should have done more. If it were just one of those things, I could see the discount, but considering this stay was a calamity of events (seriously, we felt like we were on a TV show getting Punk'd) I feel like they should have picked up the tab for the entire stay or offered a voucher for a free stay another time.

An email to customer service (corporate) only gets forwarded to the local property for response so don't think that will help you if you are not happy with your stay.