MAHDI ALABBAS

Review of Richmond Nua Wellness-Spa

I checked-in today. Facility is good but the welco...

I checked-in today. Facility is good but the welcoming team is poorly selected. We waited like 5 minutes for someone to show-up and load our luggage. Not only this, we get inside and invite one of them (please come and take our luggage). The reception girl was not welcoming with rude behavior. I will be back after check-out and hope with less negative review.

*** Update after 3 hours from check-in ***

The AC is hot and when I called customer service, they response on (SLOW MODE) saying that the AC is stalled on hot mode!!!! Without any help or impovement. I pulled one star for continuing poor customer service. The customer service team is forcing you to talk in their language !! That s not a customer service.