So, my service tech representative (not the actual...

So, my service tech representative (not the actual repair person) got sick and somehow that delayed my warranty-covered repair. I had to call back several times to get someone to push the repair forward so I could get my car back before heading out of town on vacation.
Then I was told that my repair was delayed because the part just arrived yesterday - then the next day I was told, "no the part arrived just this morning." Get your story straight, guys. Very frustrating.
This would be a one star review, but they let me keep the courtesy car for the duration of my vacation.