Mary Handwerker

Review of Marriott International - Renai...

It's a small hotel with only one restaurant. I lov...

It's a small hotel with only one restaurant. I loved the convention space and it was very clean. Extremely limited in room dining. No waffles :(

Initially there was a card issue and they said they would call us when it's updated or if they needed anything as they worked on it...but no call. Instead, my coworker and I each arrived at our rooms to find the key card was deactivated. A simple call would have been great and avoided the annoyance, as I was carrying a bit of stuff.

Lastly on the final day of our convention, my coworker was stuck on his floor for over 10 minutes waiting for the elevator and many people seemed to be affected as there was a line of complaints about it at the desk.

I asked if there were other ways he could get down and they said no - that's unnerving.

Overall the staff was very kind and helpful. I would gladly stay there again on business but for leisure i definitely would want to stay at a hotel with more restaurants, better communication and more robust in room dining though.