Adominc

Review of Johns Hopkins Health System

Unfortunately there is no choice of ZERO or NEGATI...

Unfortunately there is no choice of ZERO or NEGATIVE Stars for that would have been my choice of star for John Hopkins Emergency Room on Orleans Rd in Baltimore city. "HORRIBLE Wait Time" is an understatement. My sense of humor and absolute trust that God the mighty Healer is at work in our current medical situation is what has kept us. After 12 hours of waiting (with two different blood work and vitals done), we are still waiting yet to be seen by a doctor. Came in at 9:30am it is now 9:30pm. At 4pm we were siting with others who each had been waiting even longer. I believe several people gave up and went home without being seen. Shame on you John Hopkins staff and management for such terrible service. I cannot believe you will also charge individuals, insurance companies and state medical programs for such horrible care in your Emergency Room. DO SOMETHING positive to change this situation asap as it is ruining your reputation.
Lastly stop posting that SAME response below from the relationship manager which only shows only when something negative is posted. It only makes matters worse. I am really diasappointed in the name and brand John Hopkins.
AJ.
UPDATE-
At 10:40 pm We were finally called to the part of emergency room where we now had a bed waiting to be seen by doctor. Walking in the back office area I could see that staff were busily working taking care of patients. Within a short time we were seen by a nurse who took excellent care of us. She also explained that the 60 beds in the ER were full. As they wait for some to be admitted in main hospital or discharged, they also worked hard and professionally to take of The patients. Dr. Ho and the team of nurses were doing their best and an excellent job caring for patients in the ER. We left at 1:40am. Due to their excellent work in the back where we were attended to I have updated my rating.
I think it is important though that at the ER Check in & Reception area, Something Positive ought to be done to communicate why the long wait, manage it well, patients informed and if possible offered water or a snack or something to help calm them down and make them more aware and understanding of the situation to enable them leave with a good impression of John Hopkins Hospital.
AJ