Baikunth Nath Sinha Review of Starwood Hotels & Resorts Worl...
Westin Sohna must have been a luxurious and fancy ...
Westin Sohna must have been a luxurious and fancy property when it was started. Today, the lack of maintenance and the lackadaisacal attitude of the staff speaks volumes about the downhill trajectory of the resort. Ironically, even the access card didn't work properly the first time around and the resort staff took five minutes to open the room door. If you're stuck outside your room, it is a long walk to get any assistance since it is difficult to get cellular signals in some parts of the property. Ironically, calling the Helpdesk on 0, from within the room is a challenge too considering that it took multiple attempts to get an answer. Overall, looks good in photographs but very weak in the details. I received a call from someone claiming to be the Assistant Front Desk Manager who asked me what the issue was. However, less than a minute into the call, he hung up. Yes, he simply hung up. Not only did he abruptly hang up the call, he did not even call me back. LOL! So much for the legendary Westin treatment.
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