Erica Vera

Review of Lodge of Four Seasons

I was so disappointed. Booked a room as a surprise...

I was so disappointed. Booked a room as a surprise trip for my husband. I paid $198 for 1night. This hotel IS NOT AT ALL how it looks like in the website pictures. Everywhere you go is dirty. I had to request to move to another room because the toilet was all stained, so disgusting, and We traveled with my baby, they new since I requested a crib, they gave us a room at the lowest level of a separate building where to get there you have to go down the hill 4 floors and then up the hill 4 floor to go to the main building pushing the stroller because they DONT have an ELEVATOR!!! the pictures are from the "clean" room we got after we complained. The guy at front desk wasn't nice after we requested a clean room and a more accessible floor. He didn't even apologized. The water in the pools look so dirty. We tried to go swim with our little baby Sunday morning since Saturday evening was very crowded, ohh surprise, the pool had all kind of different liquids floating on the top of the water in addition to the dirt all around. The floor of the pool in the separate building was so rough that hurt my feet. The food wasn't good at all. I wouldn't recommend this hotel. My husband had the most terrible birthday ever.