Ebony Navarrete

Review of Innov8 Hotels, LLC / Fairfield...

We were arriving earlier than expected. I tried to...

We were arriving earlier than expected. I tried to chat with the hotel via the Marriott Bonvoy app to ask if we can check in early. I never got a response. Didn't find out until we arrived at the hotel after a seven hour drive.

Regardless, check in took less than 5 minutes. We were able to check in earlier than 3pm. We checked in around 12 pm. The staff was friendly and the room was clean.

The location was okay. It's right next to the highway and restaurants but it's a lot of litter around the area (not dinging the hotel for that)

The manager is amazing. We were suppose to stay for two days but had to leave after one day and after check-in time (around 1pm). The manager allowed us to leave without a late fee if we were out within 15 mins. We gathered our things quickly! I thank the manager for that option and going above and beyond for his guests!