Fran Severe

Review of Concord Toyota

I would give then no stars if it was an option. T...

I would give then no stars if it was an option. Thoroughly disappointed with this dealership and my experience.I emailed about a car that I would like to see. I confirmed it was still available and said I would arrive at a certain time. At the beggining of the window that I provided I was asked to give the salesman a call. I was driving, as I was about 2 hours away. Got to the dealership and was told that the car was on "loan" and they have tried to contact the person who has it and they have not heard from them. Then I was asked to the office and shown numbers for another car, that the salesman obviously thought I should get. At that point I still was not even shown a car, just paper. I am the person spending my hard earned money on a car, wouldnt you think i would maybe choose a car first before negotiations start? It was all ran backwards if you ask me. This also seemed like a "bait and switch" on the dealers behalf. Oh by the was, the car I initially went down to see is still listed "for sale" on their website 12 hours after i left. Last I recall bait and switch is illegal in CA and can be reported to the attorney general's office.