Tracy Katter

Review of Flaherty & Collins Properties

Where do I start!? First moving in to The Residenc...

Where do I start!? First moving in to The Residence it was awesome! The whole staff & maintenance was amazing. I got a dog in 2016 of June & Staff again allowed my dog walker up every day, anytime of day, however, this all changed in 2017! For some reason, the dog walker had to start getting permission from the office staff to come to my apartment, which made it difficult for them & me, if staff not there, my dog not walked. NOT Pet-Friendly all of a sudden. I asked staff about this & response was we don't have to allow a dog walker, well, you have this whole time I have had the dog, but suddenly now the dog walker not allowed. I decide to give 60 day notice! Again, they want to charge me two months worth of rent & 60 day notice...whatever, but now they will NOT (period) allow the dog walker. I threw a fit, they had me put in writing the dog walker allowed! Again, none of this in 2016 or the first five months of 2017, again why the change!? The icing on the cake, I contact staff for my move out & the use of the freight elevator & get reply, we only can let you use the elevator between these hours...really! The view from my apartment amazing, maintenance amazing, but everything else SUCKS! No heart, no compassion, way to expensive for what you get. Location is awesome, but the apartments on River Road are amazing too & you don't have to share your pool with a hotel!