I giving them 4 stars bcuz it is a nice hotel and ...

I giving them 4 stars bcuz it is a nice hotel and location. Customer service are amazing front desk and belt man services and room services. My COMPLAINT its about their VALET PARKING. I left my car there, and after my stay (never use my car for the 2 days) they brought my car and i was missing stuff in my car. They made a "formal" complaint. They wrote it. I took pics. Promised GM will contact me. Its been 3 weeks and no one has call me. Its the amount of the part i was missing its the fact they NEVER CARE.... Oh and after 2 days they charge my CC for Valet Parking even though THEY DIDN'T TAKE CARE OF MY CAR