I was given conflicting information that I would b...

I was given conflicting information that I would be upgraded to preferred seating since we are also staying at the Sheraton but the concierge is saying their policy changed in Jan so they can't do that. What a lame excuse for giving me wrong info in the first place. Bad service. Bad marketing tactic. My reservation is in April 2017 but if I could go somewhere else, I totally would.