Vyper Lily

Review of South Austin Medical Clinic

This clinic is sometimes great, and sometimes awfu...

This clinic is sometimes great, and sometimes awful. I was originally seeing Dr. Levy, who was a pretty good doctor, but then all of a sudden, I was informed that he had left the practice. I got no notice, no warning, he left no medical records, and if I wanted to get back into the practice, I had to start all over again from scratch, as if I had never been there before.

Now I see Dr. Servin, who is also good, but when the clinic screws up your prescriptions, they really screw it up. I requested a refill of my medication when I realized I was almost out, and they got back to me pretty quickly with a text message from some unknown medical website confirming that the prescription had been submitted. (That doesn't do me any good if my pharmacy doesn't have it!)

So I waited a couple more days, called the pharmacy to see if they had it, and they did not. They offered to send another prescription request, which I accepted. But that was on Friday, so I had to wait all weekend to call the clinic and get the ball rolling. Fast forward to today-- I called the clinic, they said they had faxed it over, so I waited a bit and then called the pharmacy to see if they had received it. They said they didn't have it yet, so I waited a bit longer, called again... still nothing. So I've been calling back and forth to the clinic and the pharmacy all day, and no one knows what's wrong. At this point, I've been out of my medication for almost a week.

Then, one particularly sharp pharmacy employee asks if it could be under a different name. I give them my maiden name, and lo and behold, there it is. Keep in mind, I haven't used my maiden name in over three years, and both my insurance and the clinic have my married name on file. Why they randomly decided to start using my maiden name again, I'll never know. They've been using my married name without a problem up until now, and of course they have no problem sending me BILLS with the correct name on them, so I wasted half the day and a LOT of frustration on something that could have been prevented by them checking their own records.