Absolutely awful experience getting a couch from B...

Absolutely awful experience getting a couch from Bobs. Chose to pay extra for white glove delivery only to receive a call stating they would not bring the couch up the stairs to the sixth floor, a policy not previously discussed. Upon rescheduling delivery a few days later, the couch did arrive with a HOLE in it. They once again rescheduled a delivery a week later, only to AGAIN show up with a small team unable to take the couch up to my apartment....
Extremely frustrating as a customer as there is a clear disconnect in their company and their policies. After a week and THREE failed deliveries, I finally decided to settle on the damaged couch JUST so I wouldn t have to deal with Bobs again. Would NOT recommend, especially for those in apartments.