EXTREMELY DISAPPOINTED! We booked a room that appa...

EXTREMELY DISAPPOINTED! We booked a room that apparently was full and no agent had informed us so we went to the wrong room, which had a leaking sprinkler and was not cleaned because their sanitation seal was not on the door. They move us to another room where we had to carry her bags up and down stairs and floors and all over the hotel for two hours just to get another wrong room then they finally tell us they were booked. Absolutely no accommodations and all staff was rude.