James Hughes

Review of Toyota of Alvin

Purchased a Rav4 November of 2019 and a Camry in ...

Purchased a Rav4 November of 2019 and a Camry in January of 2020, First of all my MOM is handicapped and uses oxygen, very disappointing to see all the handicap parking at dealership, on a rainy day filled with new dealer stock. not leaving open for real handicap customers.
1. dealership not responsive after purchase on multiple phone calls concerning Rav4, had scratches on the Hood that were not noticeable in our rainstorm purchase. (Advice NEVER TAKE Delivery on rainy day)
2. license plates on one vehicle to given to handicapped mom didn't offer to install on one purchase of Rav4.
3. TWO TIMES used a referring customers name for cash bonus on both New Car purchases, and when contacted sales man after purchases were completed about referral CASH. We were told we got to good a deal so they wouldn't pay referral cash on our deals.

Warning dealerships pushes sell of APEX system for major cash add on to price of vehicle for dealership profit. its not required in purchase, We did not purchase on either of the two NEW vehicles recently purchased.

Toyotas a great Product but be aware of all the add on to cost that the dealerships try to force on you. APEX , PAINT/FABRIC Warranty's
HAPPY SHOPING