Not happy. One, I incurred a toll (one toll charge...

Not happy. One, I incurred a toll (one toll charge) which was turned over to collections within 4 weeks with late fees assessed and the collection agency contacting my parents, rather than calling me directly, regarding the overdue bill. Second, I just received a notification stating that I need to sign up for email statements by tomorrow or I will incur a $2 monthly fee. I haven't used E-470 since the episode with being turned over to collections nor have I used that road that often prior, meaning I am not a regular customer who should be receiving a monthly statement. The letter was dated this past Monday, April 30 and I didn't receive it until today.